Terms & Conditions

“You” means the individual accepting these Terms, and if you accept on behalf of a clinic, hospital OPD, pharmacy counter, or other organisation, you represent that you have authority to bind that organisation. If you do not agree, do not use the Service.

Our Privacy Policy explains how we process personal data and forms part of your relationship with us for data-protection purposes.

The Service is provided by AGENTIC LABS, a proprietorship of Nikhilesh Rana, registered for GST and MSME as follows:

• GSTIN: 07FRPPR2358P1ZP
• Udyam: UDYAM-DL-06-0215649
• Nature of business: Computer programming, consultancy and related activities (NIC 62)
• Principal place of business: Flat No. 222, Top Floor, Pocket-7, Sector-21, Rohini, New Delhi, North West Delhi, Delhi 110086, India

Doc with AI is a software-as-a-service (SaaS) practice management platform that may include, depending on your plan and configuration: patient records, live queue, appointments, digital prescriptions, pharmacy inventory and POS, tele video consults, access management, templates, and an AI agent that operates on your clinic’s data.

Features may change over time. We may add, modify, or discontinue functionality with reasonable notice where practicable. Beta or experimental features may be labelled as such and provided “as is”.

You must be legally capable of entering a contract under Indian law. Clinic workspaces must be created and administered by authorised personnel. You are responsible for:

• Accuracy of registration and clinic details
• Safeguarding login credentials and OAuth connections (for example Google)
• All activity under your accounts and those of users you invite
• Promptly revoking access when staff leave or change roles

We may refuse, suspend, or reclaim accounts that are fraudulent, abusive, or create security risk.

As a clinic customer, you are solely responsible for:

• Clinical decisions, prescribing, dispensing, and patient care
• Obtaining patient consent and providing privacy notices required by law for data you enter
• Compliance with applicable Indian laws and professional rules (including telemedicine guidelines, pharmacy and drug laws, and medical record requirements)
• Accuracy and lawfulness of all content uploaded to the Service
• Maintaining your own backups/exports of records you are legally required to retain

Doc with AI is an operational software tool. It does not provide medical advice, diagnosis, or treatment. Outputs from templates, drug/diagnosis search helpers, or AI features are assistive only and may contain errors or omissions. Licensed practitioners remain fully responsible for verifying all clinical content before acting on it.

We do not practice medicine, pharmacy, or telemedicine on your behalf. Any doctor–patient relationship exists solely between the clinic/practitioner and the patient.

You must not:

• Use the Service for unlawful, harmful, or fraudulent purposes
• Attempt to access another tenant’s data, probe, or compromise systems
• Reverse engineer, scrape, or overload the Service except as permitted by mandatory law
• Upload malware, or content you do not have rights to process
• Misrepresent your identity, credentials, or clinic registration
• Use the Service to send spam or unsolicited communications outside legitimate clinic workflows
• Resell or white-label the Service without our prior written consent

AI features (including the clinic AI agent, summarisation, and speech-related helpers) may generate suggestions based on data in your workspace and third-party model providers. You acknowledge that AI outputs can be inaccurate, incomplete, or outdated. You must review outputs before relying on them for clinical, billing, or operational decisions.

You grant us permission to process your prompts and relevant workspace context solely to provide the AI features you invoke, subject to the Privacy Policy. We do not claim ownership of your clinical content.

Pricing, free tiers, and usage-based charges are as published on our website or as agreed in writing. Fees are stated exclusive of applicable taxes unless noted otherwise. For taxable supplies in India, GST will be charged as required, and invoices will reflect our GSTIN (07FRPPR2358P1ZP).

You are responsible for providing accurate billing and GST details for your organisation. Unpaid amounts may result in suspension after notice. Except where required by law or expressly stated, fees are non-refundable.

We and our licensors own all rights in the Service, software, branding, documentation, and related IP. These Terms grant you a limited, non-exclusive, non-transferable right to access and use the Service for your internal clinic operations during your subscription, subject to these Terms.

You may not copy, modify, or create derivative works of our software except as expressly allowed. Feedback you provide may be used by us without obligation to you.

You retain ownership of patient records, clinic data, templates, and other content you submit (“Customer Content”). You grant us a worldwide licence to host, process, transmit, and display Customer Content solely as needed to provide and secure the Service and as otherwise directed by you.

You represent that you have all rights and lawful bases required to submit Customer Content and to permit our processing under these Terms and the Privacy Policy.

Each party will protect the other’s non-public business information with reasonable care and use it only for performing under these Terms. Customer Content is treated as your confidential information, subject to the Privacy Policy and lawful disclosures.

The Service may integrate with third parties you enable (for example Google authentication, Google Meet/Calendar, messaging providers, or analytics). Your use of those services is governed by their terms. We are not responsible for third-party outages, policy changes, or data handling outside our control once data is processed by them at your direction.

We aim for reasonable uptime and will use commercially reasonable efforts to maintain the Service. We do not guarantee uninterrupted or error-free operation. Scheduled maintenance and emergency fixes may cause temporary unavailability. Support is provided via support@docwithai.in during business hours unless a separate SLA is agreed in writing.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE”, WITHOUT WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR UNINTERRUPTED AVAILABILITY. WE DO NOT WARRANT THAT AI OR CLINICAL ASSIST FEATURES WILL MEET YOUR REQUIREMENTS OR BE ERROR-FREE.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, AGENTIC LABS, Nikhilesh Rana, and our suppliers WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS INTERRUPTION, ARISING FROM OR RELATED TO THE SERVICE OR THESE TERMS, WHETHER IN CONTRACT, TORT, OR OTHERWISE.

OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS IN ANY TWELVE (12) MONTH PERIOD SHALL NOT EXCEED THE AMOUNTS YOU PAID US FOR THE SERVICE IN THAT PERIOD (OR INR 5,000 IF YOU ARE ON A FREE PLAN). NOTHING IN THESE TERMS EXCLUDES LIABILITY THAT CANNOT BE EXCLUDED UNDER INDIAN LAW.

Without limiting the above, we are not liable for clinical outcomes, prescribing or dispensing errors, missed appointments, or decisions made by practitioners using the Service.

You will indemnify and hold harmless AGENTIC LABS and Nikhilesh Rana from claims, losses, and expenses (including reasonable legal fees) arising from: (a) your Customer Content; (b) your breach of these Terms; (c) your violation of law or third-party rights; or (d) patient care or professional services you provide.

You may stop using the Service at any time. We may suspend or terminate access for material breach, non-payment, legal risk, or misuse, with notice where reasonably practicable. Upon termination, your right to access the Service ends. Provisions that by nature should survive (including IP, confidentiality, disclaimers, liability limits, indemnity, and governing law) will survive.

These Terms are governed by the Laws of India, without regard to conflict-of-law principles. Subject to mandatory consumer-protection rules (if any), exclusive jurisdiction lies with the competent Courts at New Delhi, Delhi.

We may update these Terms by posting a revised version on this page and updating the “Last updated” date. Material changes may also be communicated by email or in-product notice. Continued use after the effective date constitutes acceptance, except where mandatory law requires additional consent.

For notices under these Terms:
AGENTIC LABS (Nikhilesh Rana)
Flat No. 222, Top Floor, Pocket-7, Sector-21, Rohini, New Delhi, North West Delhi, Delhi 110086, India
GSTIN: 07FRPPR2358P1ZP
Email: support@docwithai.in
Phone: +91 95994 71990

Related: Privacy Policy